Refund & Returns Policy
At Just Cheeki, every product is made to order just for you. For hygiene and safety reasons, we can’t accept returns or exchanges on opened or used makeup.
Damaged or wrong items
If your order arrives damaged, defective, or isn’t what you ordered, we’ll make it right with a free replacement or a full refund.
- Email hello@justcheeki.com within 14 days of delivery.
- Include your order number and a photo of the item and packaging.
- Once approved, we’ll ship a replacement or refund your original payment method within 5 to 10 business days. You won’t need to send the item back unless we ask.
Lost or late orders
Orders take about 9 business days to make, plus 3 to 5 business days for US delivery (Canada may take longer). If your order hasn’t arrived within 4 weeks of purchase, email us and we’ll track it down.
Cancellations
Since each order goes into production quickly, we can only cancel within 12 hours of purchase. Email us as soon as possible.
Questions
Reach us anytime at hello@justcheeki.com.